Service standards

Tourism

Standards and guidelines for the overall experience of the tourist. Both individual players and complete destinations are provided with a number of tools to work systematically and purposefully with quality and service levels and the availability and use of the built environment.

Service standards

Turisme

Guidelines for Danish quality tourism – because the whole experience counts

Guidelines for Danish quality tourism are a guide to work focused and systematically with quality and service improvements in the tourism sector. The guidelines are based on the basic quality improvement principles of the Quality Management standard, ISO 9001, but have been adapted and interpreted for the work of the tourism industry.

 

The guidelines can be used by destination organizations as well as private and public players, regardless of size and complexity. For players and destination organizations, a number of technical subjects have been selected – e.g. satisfaction surveys, communication and branding – which are of particular importance for the perception of quality and service by tourists. The guidelines on quality tourism are based on the fact that most of the tourist industry is already working successfully with the technical aspects of the issues and, instead, offer an overall framework or method for bringing the issues together to create development within the organization through targeted quality and service improvements.

 

In addition to creating coherent business development in the individual enterprise or organization, the guidelines also focus on cross-sectional cooperation in the tourism sector and the possibility of creating synergy effects. Thus, the guidelines can also̊ be used by various collaborative constellations to set common goals and frameworks for what good quality and service is.

 

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DS/ISO 13687-1:2017 Tourism and related services – Yacht harbours – Part 1: Minimum requirements for basic service level harbours

This standard specifies minimum requirements for commercial and non-commercial harbours for leisure craft in order to define the basic service level to deliver services to the boating community. It is applicable to all types of recreational boating activities, excluding the standardization of sporting activities.

 

The standard does not cover specifics of:

  • boat yards
  • dry docks
  • dry storages
  • fuel stations in harbours
  • and nearby beaches.

The standard does not cover risks in case of abnormal weather conditions above wind force 9 on the Beaufort scale and extreme sea conditions or rogue waves.

 

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DS/ISO 13687-2:2017 Tourism and related services – Yacht harbours – Part 2: Minimum requirements for intermediate service level harbours

This standard specifies minimum requirements for commercial and non-commercial harbours for leisure craft in order to define the basic service level to deliver services to the boating community. It is applicable to all types of recreational boating activities, excluding the standardization of sporting activities.

 

The standard does not cover specifics of:

  • boat yards
  • dry docks
  • dry storages
  • fuel stations in harbours
  • and nearby beaches.

The standard does not cover risks in case of abnormal weather conditions above wind force 9 on the Beaufort scale and extreme sea conditions or rogue waves.

 

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DS/ISO 13687-3:2017 Tourism and related services – Yacht harbours – Part 3: Minimum requirements for high service level harbours

This standard specifies minimum requirements for commercial and non-commercial harbours for leisure craft in order to define the basic service level to deliver services to the boating community. It is applicable to all types of recreational boating activities, excluding the standardization of sporting activities.

 

The standard does not cover specifics of:

  • boat yards
  • dry docks
  • dry storages
  • fuel stations in harbours
  • and nearby beaches.

The standard does not cover risks in case of abnormal weather conditions above wind force 9 on the Beaufort scale and extreme sea conditions or rogue waves.

 

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DS/ISO 17679:2016 Tourism and related services – Wellness spa – Service requirements

This standard can be used by all types and sizes of wellness spas even if it is part of another activity (e.g. accommodation facilities, fitness centres and hospitals).

The standard establishes:

  • the service requirements of a wellness spa
  • the main supporting processes
  • and the quality of ​the service to be provided to the client.

The standard does not include and does not cover:

  • any accommodation or food and beverage requirements.
  • medical spas and thalassotherapy centres
  • decisions related to medical professions, medical training or any religious aspects.

 

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DS/ISO 14785:2014 Tourist information offices – Tourist information and reception services – Requirements

This international standard establishes quality requirements for services provided by tourist information offices (TIO) of any type and size, whether publicly or privately operated, in order to satisfy visitors’ expectations.

 

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DS/EN 17161:2019 Design for All – Accessibility following a Design for All approach in products, goods and services – Extending the range of users

This standard specifies requirements that enable an organization to design, develop and provide products, goods and services so that they can be accessed, understood and used by the widest range of users, including persons with disabilities.

 

The standard promotes accessibility following a Design for All approach in mainstream products, goods and services and interoperability of these with assistive technologies.

 

This standard specifies requirements and recommendations that enable an organization to extend their range of users by identifying diverse needs, characteristics, capabilities, and preferences. This is done by directly or indirectly involving users, and by using knowledge about accessibility in its procedures and processes. This can enable an organization to meet applicable statutory and regulatory requirements as related to the accessibility of ​its products, goods and services.

 

The requirements set out in this standard are generic and are intended to be applicable to all organizations, regardless of type, size, or products, goods and services provided.

 

This document does not provide technical design specifications and does not imply uniformity in the design or functionality of products, goods and services.

 

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DS Handbook 186:2017 Guide – Accessibility in BR18 – Compared to DS/ISO 21542

This guidance on accessibility in buildings was prepared by Danish Standards in collaboration with the Danish Transport, Construction and Housing Authority. The guidance focuses on the relationship between the Danish Building Regulations 2018 (BR18) and DS/ISO 21542:2012, partly on the extent to which DS/ISO 21542:2012 can be used to take into account the BR18's requirements for accessibility in buildings. DS/ISO 21542:2012 addresses a wider spectrum of accessibility perspectives than BR18. This guidance clearly indicates what the minimum level of legislation is – the guidance should be used in conjunction with DS: ISO 21542:2012.

 

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DS/ISO 21542:2012 Building Construction - Accessibility and usability of the built environment

This standard specifies a range of requirements and recommendations for accessibility in buildings and describes many of the elements such as construction, assemblies, components and fittings, which comprise the built environment. The standard relates to the constructional aspects of access to buildings, to circulation within buildings, to egress from buildings in the normal course of events and in the event of an emergency.

 

The purpose of this standard is to provide guidance for the building owner and architects to meet the needs of the widest possible population groups.

 

NOTE: This International Standard is primarily written for adults with disabilities, but it includes some specifications regarding the specific accessibility requirements that would suit children with disabilities.

 

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DS Handbook 105:2012 Outdoor areas for all - How to plan an accessible outdoor environment

The purpose of this standard is to make outdoor areas accessible to all users.

 

This standard can be used as a tool to ensure the creation of an outdoor space that particularly takes into account persons with disabilities. The standard provides instructions for outdoor measures, such as signs, colours, lighting, stairs, ramps, toilets and parking spaces. It also describes access to buildings, footpaths, kerbs, pedestrian crossing points, playgrounds and recreational areas, such as gardens, parks and sports facilities. In addition to facilitating the access of disabled people to fishing, sailing and swimming.

 

“Outdoor areas for all” provides guidance on how to organize an outdoor area that will benefit all users.

 

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Contact

Helle Harms
Helle Harms Standardiseringskonsulent | Standardisation Consultant
Sekretariater, udvalg og netværk II
E: hh@ds.dk
T: 39966321

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Service standards

Here you will find an overview of existing service standards to help you identify your services, specify your demands and enter into service agreements.