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Artificial intelligence is increasingly being used by authorities for decision support in public case management. This raises the need for operational guidelines for developers, purchasers, and users.
The increasing availability of data, including data about citizens and previous decisions, creates new opportunities to apply artificial intelligence to support decision-making in public case management.
Before any use of an IT tool, questions should be raised about why and how it is being used in each situation. The use of artificial intelligence for decision support in public case management requires a series of questions to ensure ethical and responsible use.
Several principles and guidelines for the ethical use of artificial intelligence have been published, including by the EU and OECD (see Annex B), which expand on general guidelines for responsible development of IT systems and form the basis of this document.
